Find answers to our most frequently asked questions.

Shipping & Returns

What if it doesn't work for me?

At KiddoCruiser, your satisfaction is our top priority. We stand behind the quality and effectiveness of our products and are confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – so you can buy from us with peace of mind.

How long does shipping take?

Your order will be processed and shipped within 24 hours. The package will arrive within 1 to 3 business days.

How much does shipping cost? Where do you ship to?

We offer shipping in Belgium and the Netherlands for €4.95.

How can I track my order?

We'll send you a tracking number to your email once your package has shipped. Track your order via our tracking page.

Do I have to pay customs?

In most cases, no customs fees are charged. However, customs fees are beyond our control and depend on local authorities. If customs fees are charged on your order, you are responsible for paying them.

Excellent quality for anyone looking for a versatile kids' bike. My son was immediately thrilled! When I accidentally ordered the wrong model, customer service was very understanding and helped me exchange it right away. Thanks, Kiddocruiser!

Sofia R., Netherlands